My homed suffered smoke and odor damage when our neighbors house was the one that caught fire. We were please with SERVPRO because they understood what needed to happened even though their immediate concern was the neighbors house. They gave us equal priority as our neighbor rather than ignoring the situation. They got our home back to normal and were very courteous. 

Steve is a great asset to your company!!

I highly recommend SERVPRO of Lake Charles, we used their services during a tough time when we had smoke damage to our home.  They were so quick to respond and get a team out fast.  They handled everything so well and efficiently and with kindness and compassion.  I will always be grateful and my home owners insurance worked with them as well with no problems.  Thank you so much!!

Very impresses with the level of service.

They are very professional and quick to respond

We have light beige carpet in our home. After years of traffic we finally decided to have the carpet cleaned. We contacted SERVPRO of Lake Charles because we were familiar with their reputation for doing an excellent job of carpet cleaning. The service people were timely for the appointment, didn’t waste any time starting the cleaning process, were neat with no mess in the house. We were very pleased with the results. We appreciated Mr. Drouilhet’s personal follow up to make sure we were satisfied with the cleaning.