What our Customers say...


My homed suffered smoke and odor damage when our neighbors house was the one that caught fire. We were please with SERVPRO because they understood what needed to happened even though their immediate concern was the neighbors house. They gave us equal priority as our neighbor rather than ignoring the situation. They got our home back to normal and were very courteous. 

When our iron malfunctioned smoke went everywhere. We attempted to clean it ourselves but afterwards an odor still lingered. We called the team at SERVPRO of Lake Charles and the were able to re-clean in a way that produced the results that we wanted. Thank you! We highly recommend.

The crew of SERVPRO of Lake Charles cleaned the duct work at my business after some customers complained about a "musty" odor. Turns out that my air ducts were getting water condensation inside and creating a mildew situation. The guys came in a cleaned them out and everything smells great!

SERVPRO of Lake Charles took care of my home after we had water damage from a pipe bust. They were very polite and prompt. Thanks so much!

My business had serious water damage when a pipe burst in the wall. When SERVPRO of Lake Charles arrived they began talking with my insurance company to get everything in order. Then, they began to set up their really cool equipment to get the building dried out. These guys know how to handle business!

SERVPRO of Lake Charles came to the rescue after a huge storm caused major water damage to my business. There was roof damage from high winds and water leaks into the attic. They showed up quickly and professionally to dry everything out. Thank you SERVPRO of Lake Charles!

Had a real flooding issue.  SERVPRO of Lake Charles responded within an hour and attacked the issue.  

SERVPRO of Lake Charles came in ant took control of the dry out.  We needed that!!!!

I was very happy with the performance of the workers and the job done by SERVPRO of Lake Charles.  I especially enjoyed Ben's help.  He is a very courteous and helpful young man.  

Very impressed with the work by SERVPRO of Lake Charles.  They did an outstanding job cleaning and restoring our home back to normal.  Thank you!!!

SERVPRO responded quickly to our home.  We couldn't have done it without them.  They had excellent customer service and treated our home as if it was their own.

Very knowledgeable and experienced technicians I had my air ducts cleaned and my carpet cleaned and they did a phenomenal job  

The whole house flooded!!! I immediately called Jack Drouilhet with SERVPRO Lake Charles and his crew were at our home within minutes. Jack’s crew worked past 1:00 am, making sure no future issue problems occurred. What a amazing business owner and friend, to stop his Saturday evening personally. He’s the best of the best!!

The technicians from SERVPRO of Lake Charles were very polite, very nice and friendly and were efficient.

We are so pleased with the service of your staff.


Steve is a great asset to your company!!

I highly recommend SERVPRO of Lake Charles, we used their services during a tough time when we had smoke damage to our home.  They were so quick to respond and get a team out fast.  They handled everything so well and efficiently and with kindness and compassion.  I will always be grateful and my home owners insurance worked with them as well with no problems.  Thank you so much!!

These guys helped me put my house, and life, back together after flood damage. And they did so quickly! Once they started the job they worked what seemed like around the clock until me and my family were able to move back in :) it also looked better than it did before the water damage. I'm very thankful to this company!

They are good at the work they do.  I would refer them to anyone!!

Lori K is fantastic to deal with! Our tax office was recently affected by a neighboring shop's fire.  Thankfully no one in the shopping center - especially the animals was hurt.  The smell was awful though.  Lori and her team was there that day to help everyone get on track to re-opening as soon as possible.  I had heard of the company, but this was my first time dealing with them.  I know who to call if I ever personally need assistance with events like this.

Ben exhibited exceptional leadership skills.  The Team was NSYNC!!

It's encouraging and heartwarming to see outsiders value your life's dream and valuable assets. 

Very impresses with the level of service.

Wonderful people and great attitudes.

Wonderful Service!!!

Lori and Joyce were outstanding in their care, concern, attention to detail and were wonderful to have around. 

All team members were awesome and very professional.  A Big Thank You to Mr. Jack, the owner.  You were very helpful and thoughtful in everything you helped us with.  We cannot thank you enough. 

My wife and I cannot say enough good things about our experience with SERVPRO of Lake Charles after our house fire.  They provided a quick expert assessment of the damage and knew exactly what needed to be done.  The employees were on site quickly and were very knowledgeable and informative throughout the process.  It was obviously a very stressful time and they gave us confidence that everything was being done to make sure our home was taken care of.

They are very professional and quick to respond

Thanks to SERVPRO Lake Charles for their prompt and efficient water removal after recent winter weather frozen pipe issue. I will definitely call their friendly team again should water removal be needed.

We have light beige carpet in our home. After years of traffic we finally decided to have the carpet cleaned. We contacted SERVPRO of Lake Charles because we were familiar with their reputation for doing an excellent job of carpet cleaning. The service people were timely for the appointment, didn’t waste any time starting the cleaning process, were neat with no mess in the house. We were very pleased with the results. We appreciated Mr. Drouilhet’s personal follow up to make sure we were satisfied with the cleaning.